Complaints Procedure

The team at Hamilton Wood & Company seek to deliver excellence in all that we do, but we are only human after all and occasionally, despite our very best efforts we are aware that sometimes someone somewhere may need to bring something to the attention of the management team.

If for any reason you need to escalate an issue for review by the management team, please complete our complaints form that can be found later on this page.

After we have received your complaint we will review it, and come back to you initially within 48 hours.

On some occasions, this time-frame might not be enough to assess and/or respond to the matter raised in full, and so we may require more time to come back to you with a full response. In any account, you will still receive an initial response with 48 hours.

All complaints will be logged on our secure encrypted CRM systems and will be confidential in that they will only be shared with those that need to see the details of the complaint in order to respond to or rectify the matter or matters raised.

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Hamilton Wood & Company LimitedTel: 0161 791 1401